FAQ
WHAT IS THE STATUS OF MY ORDER?
You can look up your order status by clicking HERE
Please note that all items are handmade and while most items ship in less than 7 days some items do take longer to craft. Refer to the product description for shipping times, or message us at any time.
USPS is taking upwards of 7-10 business days to load their tracking information during the Holiday Season. If your tracking status says pending or PRE-SHIPMENT, your order has been fulfilled and provided to the shipping carrier for sorting and final delivery. Please contact USPS for further updates with your tracking number.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
To start the return/exchange process, click here or visit: www.lykosleather.com/shipping-and-policies
HOW LONG UNTIL I RECEIVE MY INTERNATIONAL ORDER?
International orders require extended shipping time, 2-3 weeks or longer, in some cases. Shipping times vary based on your international shipping address. Import duties, taxes and other charges are not included in the item price or shipping costs. These charges are the buyer’s responsibility.
***You may need to allow more time for shipping during holidays and times of extreme weather conditions–this can all change delivery time estimates as it is up to USPS deadlines/mail services.
WHY DO I KEEP GETTING AN ERROR MESSAGE WHEN I ENTER MY SHIPPING AND BILLING ADDRESS?
Be sure to check that your billing zip code matches the same zip code for the credit card that you are using. The billing address should match exactly what your bank has on file. Double check for typos.
HOW CAN I CHANGE SOMETHING ON MY ORDER ONCE I’VE ALREADY PLACED IT?
We typically ship items out as fast as humanly possible. If you do not contact us directly after purchasing to change your order we can not guarantee we will be able to change the order before shipping.
CAN I PLACE MY ORDER OVER THE PHONE?
Because our site is encrypted and 100% secure, all of our orders are placed through our website.
CAN I ADD SOMETHING TO MY ORDER EVEN THOUGH I ALREADY SUBMITTED IT?
We wish we could, but unfortunately we can’t add anything to an existing/already processed order. You’ll need to place a new order for the new item but, feel free to message us if we are able we will combine shipping on the items.
DO YOU HAVE GIFT CARDS?
Gift cards are coming soon!
DO YOU HAVE ANY RETAIL LOCATIONS?
At this time our e-commerce store is open for online purchases only. We do travel to the vast majority of Renaissance Celtic and Viking festivals on the west coast of the USA.
MEDIA/PRESS/ADVERTISING INQUIRIES
For any media, press or advertising inquiries, please email us at support@lykosleather.com
DO YOU HAVE A WHOLESALE PROGRAM?
It’s in the works! If you’re interested in working with us, please email us at support@lykosleather.com
IS THERE A DISCOUNT CODE I CAN ADD TO MY ORDER?
We offer sales and promo codes from time to time. Follow us on social media and sign up for our mailing list to stay up to date on promotions.
I HAVE A DISCOUNT CODE, BUT IT IS NOT WORKING WHEN I ENTER IT AT CHECKOUT, DO YOU KNOW WHY?
Make sure to check that your discount code is valid. Discount codes will not work if they are expired. Our system only allows one discount code per order, so if you’re trying to add another code, this could be why it’s not working.
